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Scientific Behavior Seberapa penting memahami karakter tamu sebelum menangani keluhan mereka? Ternyata, sukses atau tidaknya kita menyelesaikan komplain, sering kali bukan karena SOP atau kecepatan respon. Tapi karena kita mampu membaca karakter dasar tamunya. Ada yang butuh didengar, ada yang butuh penjelasan logis, dan ada juga yang hanya butuh rasa dihargai. in frame Bpk Wiwin Suyasa CHE #HotelierTips #HandlingCompl...
Curtir
Comentar
Baixar
Carregando
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